CXS Michelin Brenta O2 Ankle Boot

Replacement for damaged items:

Items will be eligible for replacement or refund only in cases where they are found to be defective or have failed due to obvious manufacturing defects within 30 days of purchase. Please note that this policy does not cover damages resulting from normal wear and tear, misuse, neglect, alterations, or obvious abuse of the garment.

If you need to replace a damaged product for the same item or you want to request a refund for a damaged product, please complete the return request form and send us an email at order@euroworkwears.com

There are certain situations where only partial or no refunds are granted (if applicable) 

• Shipping charges are deducted from your refund
• Any item not in its original condition
• Any item that is damaged or missing parts for reasons not due to our error
• Any item that is not clean, stained, dirty, or covered in pet hair will not be refunded.

We will inspect your refund request and let you know if a return of the damaged item is necessary.

Refunds:
To be eligible for a refund or exchange for a different size, your item must be unused, clean, and in the same condition that you received it. For returns relative to size issues, the customer is responsible for all shipping costs.

Special order items from Europe are not eligible for return or exchange.

Our policy duration for returns is within 30 days of the initial purchase. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

Exchanges:

If an item you ordered does not fit and you wish to exchange for a different size or return it for a refund, you, the customer, are responsible to pay for return shipping charges to exchange your items. Shipping costs are non-refundable and will be deducted from your refund.

Shipping for Refunds & Exchanges:

Any shipping costs for returns or exchanges will be the responsibility of the customer. Customers wishing to return or exchange items can choose to purchase shipping labels from the carrier of choice. 

To return your items for refund or exchange:

Purchase your own shipping, send your package to the address provided below.

Euro Work Wears

781 S. Midlothian # 152,

Mundelein, IL 60060

Email your return request (providing your invoice # and shipping tracking number for the parcel which you have sent to us.

Once received, your refund/exchange will be processed within 24h to 48h. 

For exchanges:
Please indicate which pants, what size, and what color you are requesting to exchange.

To help you determine the best fit, please review our sizing guide before completing the exchange form.

If you select an item that is priced differently than the originally purchased item you will be credited or invoiced the difference.

Once your return is received and inspected you will be notified, including a tracking number, when your requested size will ship out. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

For refunds:

Write “Refund Only” only on the exchange form if you wish to return your items for a refund. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment; please allow 5 to 7 business days for the refund to appear on your original form of payment. Please note that shipping costs are non-refundable.

If you are shipping items over $75, you should consider using a trackable shipping service or purchasing shipping insurance. If you choose to purchase shipping labels at a discounted rate from us, your shipment is automatically insured up to $100. We don’t guarantee that we will receive your returned item.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at order@euroworkwears.com

Exclusions: 

Any and all promotional offers, discounts, free shipping, and free exchanges on www.euroworkwears.com are only valid and applicable if ordered through www.euroworkwears.com. Orders placed through other 3rd party websites such as e-bay, Amazon, and others do not qualify for promotional offers and discounts offered on www.euroworkwears.com